Refund Policy for i-creative

Overview

Thank you for choosing i-creative.shop for your house plan needs. We aim to provide you with high-quality house plans and the best customer service. We understand that sometimes circumstances may require a refund, and we are committed to being fair and transparent in our refund policy.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

a. Duplicate Purchase: If you accidentally purchase the same house plan twice, we will issue a full refund for the duplicate purchase.

b. Unsatisfactory Plans: If you are not satisfied with the purchased house plan due to significant design flaws or inaccuracies that prevent you from using the plan, we may consider a refund on a case-by-case basis. In such cases, you must provide clear and specific reasons for your dissatisfaction.

2. Refund Process

To request a refund, please follow these steps:

a. Contact Customer Support: Send an email to Support@i-creative.shop within 3 days of your purchase, outlining the reason for your refund request. Please include your order number, the name of the house plan, and any relevant details that help us understand your request.

b. Review and Resolution: Our customer support team will review your request and may reach out for additional information. We will make every effort to address your concerns and determine if your request is eligible for a refund.

c. Refund Decision: We will notify you of our decision within 3 days. If your request is approved, we will process the refund to the original payment method used for the purchase.

3. Non-Refundable Items

Please note that the following items are non-refundable:

a. Customized Plans: Plans that have been customized or modified based on your specific requirements are non-refundable.

b. Plans Purchased from Third Parties: If you have purchased house plans from our website through a third-party provider, you should refer to the refund policy of that third party.

4. Contact Information

If you have any questions or need further assistance, please contact our customer support team at Support@i-creative.shop

5. Policy Changes

i-creative reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Please review our Terms and Conditions and Privacy Policy for additional information regarding your use of our website and services.

Thank you for choosing i-creative.shop, and we look forward to assisting you with your house plan needs.